Please read these Decor Policies (“Terms”, “Terms of Service”, “Policies”) carefully before using any services provided by Gina’s Balloon Decor (GBD). Your use of GBD Services is conditioned upon your acceptance of and compliance with these Terms.
By commissioning or using Gina’s Balloon Decor, you agree to be bound by these Terms. If you disagree with any part of the terms, then you should not use GBD Services. We reserve the right, at our sole discretion, to modify or replace these Terms at any time.
An event is ONLY considered “booked” after payment (50% deposit or full amount) is made by the due date indicated on service invoice. If the client allows quotes/invoice to expire, it is understood that the event date and time will be made available to other clients, and any discount or special promotion applied will be removed.
Payments & Deposits
The initial payment (50% of the total balance or $150 if the total is unknown) is a Non-refundable retainer fee, which reserves the event date and time, and is required if the event is scheduled more than seven days prior to the event. If your event is booked less than one week, you will be required to pay in full at time of booking. The remaining balance must be paid no later than 2 days prior to the day of your event, delivery or pick-up.
“No-Contact Balloon Deliveries” – Full payment is required in advance.
Payments Accepted – Payments can be made with credit card (MasterCard, Visa, Discover, or AmEx).
Failure to make deposit or payments by the due date or in a timely manner may result in any or all of the following:
- Invalidation and removal of any applicable discounts, special promotions, complimentary services, etc.
- The release of event date and time.
- Termination of the contract.
Cancellations & Rescheduling
Rescheduling – If the weather or any situation prevents the balloon installation from taking place, the client may reschedule their installation at least 1 week (7 days) prior to their event without penalty. The client can reschedule their event within the next 365 calendar days, at the convenience of Gina’s Balloon Decor, without being charged a fee. You must notify us immediately in order to secure the new date. If we are not available, the below cancellation policy and fees will apply.
Cancellation – The client maintains the right to cancel at any time; however, we place the order for the balloons and materials needed for your balloon decoration project the same day that you place your order. Our vendors do not allow us to return orders for refunds, so in return, we are not able to refund deposits or payments under any circumstances. We will credit 100% of all money paid towards another event or rescheduled date within 12 months of the original event date. No refunds will be given. Credits are non-transferrable. The reschedule date is subject to availability. We suggest coordinating with us to make sure we’ll be available first.
If the event is canceled, we must be notified in writing via email to firstname.lastname@example.org. We will work with you the best we can if rescheduling is an option.
“Reductions” or “changes” – (adding/deleting decor pieces) cannot be made on orders after these terms & conditions have been signed. Color changes will result in additional charges.
Covid-19 Impact Notice (Updated May 25, 2020)
- Postponed Events: We have implemented our “change of date” policies to allow our clients the support and freedom to change their event plans without restriction or penalty.
- Canceled Events: If the event cannot be rescheduled and must be canceled we will apply an extended “rain-check” policy which allows clients to apply a credit for all monies paid towards any future event within a 2 year period from the original event date.
Delivery & Balloon Installations
A Two-hour Minimum is required for any setup on-site. A 3-4 hour Minimum access is required for jobs totaling $1,000 & up in the room/venue where the event will take place. Our delivery and installation charge fee depends on the location of the event and the complexity of the set-up. This requires additional working hours, travel time, truck rental, and staff, in addition to careful work at the moment of handling our equipment.
Arrival – Access to event location must be secured and confirmed by the client to ensure timely setup. Gina’s Balloon Decor will arrive onsite within the hour of installation time specified. Gina’s Balloon Decor cannot be held responsible for delays (or incomplete décor) if a reasonable amount of time is not allowed to complete décor services as described in this agreement.
Material Guarantee – All materials are guaranteed to be as specified by the manufacturer. If a supplier discontinues a product or manufacturer changes material type, GBD reserves the right to make any last-minute changes (at our discretion based on the availability of materials at the time of the event). We reserve the right to substitute an item of like kind and quality.
Gina’s Balloon Decor DOES NOT set up tables, chairs, or other decorations.
A Delivery & Installation Fee will be added to all orders.
A removal/clean-up service fee is charged when we return to tear down the decor (pop, pop, pop) and retrieve our equipment. (*This is not required for all events)
All embellishments and framework are the property of Gina’s Balloon Décor and these items will be collected during the teardown of the event. The customer is fully responsible for providing timely access to the event area for strike and teardown. Should all equipment and materials not be available to retrieve from the location, the customer will be responsible for the replacement costs of the missing equipment or material. Removal/Strike fee is not charged if handled by the client. The client will be responsible for returning to us our equipment the next day after the event.
The client is responsible for all losses due to theft, vandalism, misplacement, or damage. In the event that our equipment is damaged, misplaced, or stolen, the Client agrees to be billed for the repair or replacement cost of the item(s).
We use only the highest quality products and make every possible effort to ensure that your décor will meet or exceed your expectations. However, due to the general nature of balloons, we cannot guarantee that your balloons will remain perfect and intact when used outdoors. Some balloons will occasionally deflate sooner than expected and will also be adversely affected by wind, rain, rough handling, extreme heat, and other uncontrollable factors.
All outdoor performances must be conducted in a safe manner and there must be an indoor rain contingency plan. In the event of cancellation without such a contingency, the customer agrees to compensate Gina’s Balloon Decor with the full payment.
Helium Balloons outdoors – To get the best use out of Helium-filled designs including bouquets/clusters, arches centerpieces, etc. we strongly recommend that you use them for INDOOR ONLY. Unfortunately, their behavior and movement are very unpredictable and they are likely to flop around in the wind, lose their form or pop, pop, pop!
Sun Damage – On the off chance that the sun is shining bright enough to cause any damage, it’s worth noting that if left in the sun, the balloon can start to fade. If it’s super hot, then be sure to know the balloon may pop.
Balloons can cause a choking hazard and once the balloons have been delivered Gina’s Balloon Decor no longer accepts any liability, children should be monitored to ensure they do not suck helium or swallow balloon particles. Balloons in swimming pools can damage the filter system and Gina’s Balloon Decor does not assume any responsibility for pool equipment if damaged.
Disclaimer: We use professional equipment and material as intended for its particular purpose within all designs. To limit your risk of damage we recommend that all decor and items remain in the position and location they are ordered for, installed in, or placed in. Please do not use or place any decor designed for indoor use outdoor or outside of covered 4-wall framed structures.
Please let us know if you have any questions about our terms & conditions.